We plan to ship the next day and typically no more than 3 days after order entry. Some large made to order items will ship depending on our quoted lead time. Please let us know if you need your item by a certain date.
Large items usually ship via UPS. If your item is damaged in shipping, you must let us know within 48 hours of arrival. You must keep all packaging for us to submit a claim. Without the packaging, the claim will be denied automatically by carrier. Please note that we cannot guarantee and take responsibility for the shipping company. Although, we insure every shipment and we will be happy to assist with your claim if ever anything happens. All shipment are FOB Terrebonne.
A tracking numbers is available to all customers once an item is shipped. The carrier and the customer are responsible for the item once it has been shipped. If you are not going to be available to receive an item when it is shipped, please inform us beforehand. We are not responsible for damage to an item once it has been shipped and delivered. This includes if your item is left outside to the elements.
US and overseas shipments - customer is responsible for custom and duty charges in destination country and we are not aware of every country regulation. Most epoxy such as Ecopoxy are subject to duties and taxes, we suggest you contact a custom broker to know exactly what you are looking at in terms of import fees. We take care of all the export fees on Canada soil but any fees related to entry in the destination country is to be paid by customers directly. If applicable, you will be notified by your country custom agents. If the products were to be returned by a default of payment for customs by the client, the shipping for return and a restocking fee of 20% will be deduct of any products reimbursement.
Gifts - Available upon request, we can wrap and ship to the gifted address and we will be happy to include a handwritten gift note at no charge.
If for any reason you are not 100 % satisfied with your purchase, please contact us so we can work it out.
We use Ecopoxy and Odie's Oil everyday, do not hesitate to reach out for tips and tricks!
We do accept wholesale requests. Follow THIS LINK to contact us.
We have an OEM program for Ecopoxy products so do not hesitate to inquire within.
We may collect personal information when you:
Purchase, order, return or exchange merchandise;
Request to be on our email list or to receive other marketing communications;
Participate in one of our contests or promotions or respond to a survey;
Submit a comment or question to customer service via e-mail or our live chat
If you use a debit or credit card for any of your purchases, we collect your debit or credit card-related information for the purposes of processing and administering your payment. For purchases made on our Website, we also collect your billing and shipping address, telephone address, email address and gift message (if provided) in order to deliver the products you ordered.
When you return or exchange previously purchased merchandise, you may be asked to give your name, address, and phone number. We collect this information to administer our loss prevention program, including to help detect and prevent fraud. For merchandise returns where a customer receives a refund on a debit or credit card, we will collect and use debit and credit-related information to process and administer the refund transaction.
When you sign up to receive our newsletter or other promotional communications via mail or email, we may collect personal information such as your first and last name, email and/or mailing address (depending on method of delivery) and interests in order to provide you with the service you requested.
We want to contact you only if you want us to. You are free to choose at any time not to receive our promotional communications by clicking the "Unsubscribe" button that appears at the bottom of our e-mails or by contacting us by email at .
When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and enhance our product and service offerings, promotions and events. At the time you are entering the contest, promotion or survey, we may ask your permission to send you future marketing information. To withdraw your consent for such communications, contact us at .
When you submit a comment or question to customer service via e-mail or our live chat, we may collect personal information such as your name, e-mail or mailing address and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question. We will never use this information for other purposes.